Frequently Asked Questions
I. MY CUSTOM PET ART
No, we can print any animal no matter the species or the breed.
Yes, please let us know at HERE if you need a product for more than one pet. Our artists will make it for you.
We are pleased to provide some tips to get a good photo of your pet:
- It works best if the pet is looking away from the camera
- Try to make it a close up, so we can see your pet’s unique features
- Outdoor natural daylight always results in the best photos. Try to avoid bad lighting!
- Make sure no ears are out of the frame!
- Make sure the photo is not blurry
We conduct a photo check for every new order we receive and will email you if we need a better one. But it’s best to take matters into your own hands and ensure you upload the best photo you have.
Yes, please email us at [email protected] if you want to see your proof before printing. Therefore, you’ll receive your order longer than expected 1-2 business days.
II. SHIPPING – RETURNS
You will receive an email of shipping information when your order has been shipped out.
You can track your order by entering your order number at the URL below: http://track.mypawarts.com
Before calling or emailing, track your package with the tracking number supplied in the email stating your order has shipped. Keep in mind that if you have not received this email the package hasn’t shipped yet. When Tracking, if the package says, “Delivered” YOU must contact the carrier (UPS) and file a claim. We can only see the same thing you can and can not be of any more assistance. At this point, the carrier is at fault. Many of these carriers can look up timestamps and GPS coordinates where the package(s) were dropped to assist you and find your package.
On holidays, the shipping time will be longer than expected because of overloaded orders. We will inform you as soon as getting information from our providers.
Due to being customized products and made for your pet, we cannot offer returns. If you have a problem with your final product, please email us and we’ll do our best to make sure you’re happy.
Yes, you will receive an email included a tracking number when the order has been shipped out.
Please don’t worry. Send us an email and we’ll let you know exactly where your parcel is.
III. MY ORDER
You can change or cancel your order for 12 hours. If you placed your order more than 12 hours ago, we can’t guarantee that we can change or cancel it because our artists have begun to work at that time.
We use both Paypal and Stripe which are payment gateways acting as the go-between for merchants and the appropriate credit card networks/financial institutions to authorize and accept payments. PayPal & Stripe protects your information using sophisticated safety systems and fraud prevention systems. PayPal & Stripe will never provide us with your financial information. Therefore, if payment goes wrong, the user can be fully refunded.
- Stripe: Stripe accept all cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB