I. MY CUSTOM PET ART

1. Do you just do cats and dogs?

No, we can print any animal no matter the species or the breed.

2. Can I print more than one pet on canvas?

Yes, please let us know at HERE if you need a product for more than one pet. Our artists will make it for you.

3. Is my photo satisfactory to use?

We are pleased to provide some tips to get a good photo of your pet:

  • It works best if the pet is looking away from the camera
  • Try to make it a close up, so we can see your pet’s unique features
  • Outdoor natural daylight always results in the best photos. Try to avoid bad lighting!
  • Make sure no ears are out of the frame!  
  • Make sure the photo is not blurry

We conduct a photo check for every new order we receive and will email you if we need a better one. But it’s best to take matters into your own hands and ensure you upload the best photo you have.

4. Can I see my pet art before it goes to production?

Yes, please email us at [email protected] if you want to see your proof before printing. Therefore, you’ll receive your order longer than expected 1-2 business days.

II. SHIPPING – RETURNS

1. Has my order shipped?

You will receive an email of shipping information when your order has been shipped out.

2. My order never arrived.

You can track your order by entering your order number at the URL below: http://track.mypawarts.com

Before calling or emailing, track your package with the tracking number supplied in the email stating your order has shipped. Keep in mind that if you have not received this email the package hasn’t shipped yet. When Tracking, if the package says, “Delivered” YOU must contact the carrier (UPS) and file a claim. We can only see the same thing you can and can not be of any more assistance. At this point, the carrier is at fault. Many of these carriers can look up timestamps and GPS coordinates where the package(s) were dropped to assist you and find your package.

3. Will my order be delayed on holidays?

On holidays, the shipping time will be longer than expected because of overloaded orders. We will inform you as soon as getting information from our providers.

4. Can I return my order?

Due to being customized products and made for your pet, we cannot offer returns. If you have a problem with your final product, please email us and we’ll do our best to make sure you’re happy.

6. Will I receive a tracking number of my order?

Yes, you will receive an email included a tracking number when the order has been shipped out.

7. My tracking number isn't working

Please don’t worry. Send us an email and we’ll let you know exactly where your parcel is.

8. Do your store ships worldwide?

Yes, Rockin’ Store ships unique pet art to proud pet owners all over the world! You can see more at Shipping Policy: HERE. No matter where you are, we can create something incredibly special.

III. MY ORDER

1. How do I track my order?

After checkout, you can access to TRACK ORDER, entering your order number which was provided. You can get all of shipping information about the order. Please contact us via email address: [email protected] if you have trouble with the order.

2. Can I change my order?

You can change or cancel your order for 12 hours. If you placed your order more than 12 hours ago, we can’t guarantee that we can change or cancel it because our artists have begun to work at that time.

IV. PAYMENT

1. Is my payment is secure?

We use both Paypal and Stripe which are payment gateways acting as the go-between for merchants and the appropriate credit card networks/financial institutions to authorize and accept payments. PayPal & Stripe protects your information using sophisticated safety systems and fraud prevention systems. PayPal & Stripe will never provide us with your financial information. Therefore, if payment goes wrong, the user can be fully refunded.

2. Which payment methods does Rockin Store offer?
  • Paypal
  • Stripe: Stripe accept all cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB
3. Has your question been answer?

If you have any question, please CONTACT US