Due to the customized nature of all of the products we produce at Rockin’ Store, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet.
If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavour to make sure you’re happy with the final masterpiece.
Cancellations and Amendments
All of our products are made to order specially for you. If you wish to cancel or amend your order, please email us at here: [email protected] or message us here: m.me/iheartpets. You can edit or cancel your order within 12 hours. If 12 hours have passed, the cancellation will be granted at our discretion. The reason for this is that our artists often begin work as soon as you have placed your order.
If you received the wrong product, and incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case. Please email us at [email protected] with:
- Photo(s) of the affected package and items(s).coach replica watches hublot watches replica
- Your order number and/or the email address registered to the order.good replica watch sites rolex vintage replica watches
- More details about the package that are relevant.
We will use this information to look into a replacement and prevent future errors.
If you have a problem with your final product, please email us and we’ll do our best to make sure you’re happy.
Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our Photo Guide, we cannot offer any solution. It’s your responsibility to submit a high quality photo that adheres to our submission guidelines. Low quality photos will result in low quality artwork. We do allow for notes to be added to orders in case you have anything to let us know about. However, we can’t guarantee that special requests will be adhered to – for example we cannot edit a photo to close or open a mouth, add a smile etc. We can however, remove red eye, edit eye color and other requests.
After you’ve received your order, you have 30 days to address any concerns you have. If 30 days have passed since your order was received, unfortunately we will no longer be able to offer a refund or exchange. But please contact us, and we will see what we can do to help!
If customers have placed an order recently and have changed your mind, you can cancel your order within 12 hours and get full refunds.
After a successful order, if your photo isn’t a high-quality picture, we will let you know through your email address about a replacement. After 2 business days with no responses from you, we’re so sorry to refund you.top 10 replica watch websites breitling b2 replica
All orders canceled within 12 hours will be refunded via PayPal: Any refunds processed will show back up in your Paypal account within 24 business hours. Please note, the refunded amount must be transferred back to your banking institution from your Paypal account.
In order to ensure customer satisfaction, we have a policy that customers can be refunded after 2 days if not satisfied with the preview. This means within the next 2 days of placing an order, customers will receive a preview of the canvas at the mailbox, we’re so pleased to hearing feedback from you in the following 24 hours. Your order will be in production after you approve the preview.
Please keep in mind that after 24 hours of sending the preview without responses from you, the product will be printed automatically.
However, if you are unsatisfied with our preview, you will get your money back. Please note that we just refund within 2 business days after placing your order.
Customer satisfaction is one of our passions and we always endeavor to make sure you’re happy with the final masterpiece.